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Our Approach | Tony Ryan Associates

Our Approach

Our approach to the work we do is very collaborative.  We work closely with our customers to agree a brief that they feel best fits the aims and objectives of the work at hand.  Some customers are very clear about what is required and have a clear brief in mind.  Others know where they want to get to but would like advice and support on the best way to do this. Where the final outcome or the process is not clear we usually take a diagnostic approach to scoping the task. We do this through hearing about the issues, clarifying the aims, problem solving solutions and then jointly agreeing the brief and methodology needed to achieve what the customer wants.

We specialise in addressing problems or issues that have not been seen before or where there may not be an obvious solution. This is particularly the case when we work with customers to help redesign services or inter-related service systems.

Please feel free to contact us about the issue(s) you are looking to address.  We can usually help to clarify and articulate things in a way that helps the customer how take things forward, irrespective of whether we are engaged to support the process.